Administrative Assistant Manager

3 weeks ago


East Calder, West Lothian, United Kingdom Dogs Trust Full time

We are seeking a skilled administrative supervisor with a deep understanding of animal welfare and a dedication to outstanding customer support to fill the role of Assistant Manager Admin at our Rehoming Centre.

As part of the management team, the Assistant Manager Admin will be primarily responsible for overseeing customer interactions, managing front-of-house personnel and volunteers, and ensuring that all administrative tasks and records are meticulously maintained.

Key Responsibilities:

In the role of Assistant Manager Admin, you will:

  • Demonstrate exceptional interpersonal and organizational abilities.
  • Possess experience in customer service.
  • Thrive in a dynamic and fast-paced environment.
  • Be well-versed in the roles and responsibilities of other management team members to provide coverage during their absences, which may include working directly with our dogs.

Candidate Profile:

The ideal candidate will have substantial supervisory experience, a comprehensive understanding of dog welfare standards, and the capability to recognize and address welfare issues effectively. Experience in caring for animals within a rehoming context is preferred. You will possess strong administrative, communication, and customer service skills, with a proven track record of managing challenging and sensitive situations, always prioritizing the welfare of our dogs, clients, and the organization.

About Dogs Trust:

Our passion for dogs drives us to ensure that every canine companion receives the love and care they deserve. We are committed to never euthanizing a healthy dog, focusing our efforts on assisting dogs in need, supporting their owners, and working towards a brighter future for dogs everywhere. Since our inception in 1891, we have grown to become the UK's foremost dog charity, helping thousands of dogs find their forever homes each year.

Team Environment:

Our rehoming centres provide shelter for countless dogs annually until they can be placed in loving homes. The success of our centres is attributed to our devoted staff and volunteers, fostering a strong sense of community within each location. Regardless of the weather, our team is dedicated to ensuring that the dogs enjoy the best possible quality of life. Our rehoming centres serve as the public face of Dogs Trust, and we take pride in delivering exceptional customer service to the many visitors we welcome each month.

Additional Information:

A valid manual driving license is required, as driving duties will be part of the role. The work schedule operates on a two-week rolling rota, including shifts from Monday to Sunday, with every second weekend off. Working hours are typically from 8:30 AM to 5:00 PM, subject to change and to be discussed during the interview process.



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