Administrative Support Manager

4 weeks ago


East Calder, West Lothian, United Kingdom Dogs Trust Full time

We are seeking a skilled administrative support manager who possesses a deep understanding and enthusiasm for canine welfare, along with a dedication to outstanding customer service, to take on the role of Administrative Support Manager at our Rehoming Centre.

As part of the management team, the Administrative Support Manager will primarily oversee customer service operations, supervise front-of-house personnel and volunteers, and ensure that all administrative tasks and records are meticulously maintained.

Key Responsibilities:

In this role, you will:

  • Demonstrate exceptional interpersonal and organizational abilities.
  • Have a background in customer service.
  • Thrive in a dynamic and fast-paced environment.
  • Be well-versed in the roles and responsibilities of fellow management team members to provide coverage during their absences, which may include interacting with our dogs.

Candidate Profile:

The ideal candidate will possess substantial supervisory experience, a comprehensive understanding of canine welfare standards, and the capability to recognize and address issues related to animal welfare. Experience in caring for animals within a rehoming context is preferred. You will exhibit strong administrative, communication, and customer care skills, with a proven track record of managing challenging and sensitive situations, always prioritizing the welfare of our dogs, clients, and the organization.

About Dogs Trust:

Our passion for dogs drives us to ensure that every canine companion receives the love and care they deserve. We are committed to never euthanizing a healthy dog, focusing our efforts on assisting dogs in need, supporting pet owners, and fostering a brighter future for dogs. Since our inception in 1891, we have grown to become the leading dog charity in the UK, helping thousands of loyal companions find their forever homes each year.

Team Dynamics:

Our rehoming centres provide shelter for thousands of dogs annually until they can be placed in loving homes. The success of our centres is attributed to our dedicated staff and volunteers, creating a true sense of community within each location. Regardless of the weather, our team is committed to ensuring that the dogs enjoy the best possible quality of life. Our rehoming centres serve as the public face of Dogs Trust, and we take pride in delivering exceptional customer service to the many visitors we receive each month.

Additional Information:

A valid manual driving license is essential, as driving responsibilities are part of the role. The work schedule will be based on a 2-week rolling rota, including shifts from Monday to Sunday, with every second weekend off. Working hours are typically from 8:30 AM to 5:00 PM, subject to change and will be discussed during the interview process.



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