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Customer Loyalty Manager

3 months ago

Addlestone, Surrey, United Kingdom Brambles Full time


Welcome to a remarkable opportunity with Brambles. Join a global leader that is transforming the logistics and supply chain industry.

At Brambles, we prioritize sustainability, innovation, and empowering our workforce to achieve their maximum potential.

Job Overview

Position Objective:

  • Formulate and execute marketing initiatives aimed at improving customer loyalty for the Brambles Europe Pallets division.
  • Develop engaging marketing materials that effectively convey the value proposition to retain and grow European Strategic Partnership accounts.
Core Responsibilities:

  • Create targeted marketing initiatives to bolster the EU Retention strategy, working in collaboration with external agencies as necessary.
  • Apply Account Based Marketing strategies for European Strategic Partnerships and produce executive-level content for C-suite engagements.
  • Support contract renewals, concentrating on EKA, European Strategic Partnerships tenders, and high-level engagements.
  • Foster robust customer relationships to encourage referrals and renewals, ensuring synergy with sales and marketing teams.
  • Serve as a brand ambassador, ensuring adherence to brand standards across all marketing efforts.
  • Collaborate with internal teams to generate original content that emphasizes the EU business value proposition.
  • Oversee budget management, supplier coordination, and engage in global retention initiatives.
  • Monitor progress and maintain precise timelines for all activities.
  • Promote operational efficiencies and ongoing enhancements in content creation.
Required Skills / Experience:

  • Proven experience in B2B marketing strategies and implementation.
  • Proficient in Microsoft Office Suite and possess excellent interpersonal abilities.
  • Strong focus on customer retention and stakeholder engagement.
Preferred Qualifications:

Degree or equivalent experience.

Preferred Work Experience Level:

  • Minimum of 5 years.
Remote Work Arrangement:

Fully Remote.

We are an

Equal Opportunity Employer:

We are dedicated to cultivating a diverse and inclusive workforce where every individual is treated with dignity and has the opportunity to contribute to our collective success.

We do not discriminate based on any protected class, and we celebrate the unique skills and experiences that each person brings to our organization.