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Guest Services Manager

2 months ago

Birmingham, Birmingham, United Kingdom LAH Property Marketing Full time
Corporate Front Desk Coordinator | Full time | 8am – 5pm

Central Birmingham

£29,835 per year

We are pleased to announce a fantastic opportunity for a Corporate Front Desk Coordinator to oversee the front-of-house operations at a prestigious office environment in central Birmingham. This role is pivotal in ensuring a welcoming atmosphere for all visitors and tenants.

Your primary responsibility will be to provide exceptional service to tenants and guests, while also facilitating events and activities that foster a sense of community within the office space. The ideal candidate will be well-groomed, possess relevant experience, and be prepared to manage a dynamic and multifaceted role.

**Working Hours** – 8am – 5pm, Monday to Friday

**Salary** - £29,835
Key ResponsibilitiesReception Management
  • Oversee and maintain the reception area to ensure it meets the expectations of clients and tenants.
  • Welcome, register, and assist all visitors to the building, adhering to established sign-in protocols.
  • Handle deliveries, including mail and courier services.
  • Create and maintain a local amenities information resource, utilizing your knowledge of the surrounding area.
  • Perform general administrative tasks.
  • Compile and distribute weekly update reports.
Building Operations Management
  • Establish yourself as the primary point of contact for inquiries and assistance within the building.
  • Collaborate closely with the Building Manager to report and resolve any building-related issues.
  • Foster strong relationships with local letting agents, ensuring that vacant office spaces are well-maintained for viewings.
  • Communicate effectively with all service partners (contractors, cleaning staff, security) to uphold consistent standards.
  • Coordinate contractor visits for routine maintenance, manage key distribution, and update maintenance logs.
  • Prepare weekly update reports for key stakeholders.
Tenant Engagement Initiatives
  • Research and implement pop-up events and other initiatives designed to enhance community engagement within the building.
  • Build partnerships with local businesses to secure promotional offers and complimentary services for tenants.
  • Develop and distribute an e-newsletter to inform tenants about activities and encourage participation.
Skills, Knowledge, and Expertise
  • Demonstrated experience in a front-of-house role, ready to embrace a new challenge.
  • Friendly and proactive demeanor with a commitment to delivering outstanding customer service.
  • Self-motivated and capable of thriving in a fast-paced, multitasking environment.
  • Excellent written and verbal communication skills, with the ability to engage effectively with key stakeholders.
  • Proficient in Microsoft Office and familiar with social media applications.


Benefits
  • Company pension scheme.
  • Referral program.
  • Wellness initiatives, including a confidential helpline.
  • Company-sponsored events.
LAH Property Marketing specializes in providing property-savvy front-of-house reception, on-site marketing teams, and lifestyle management services for commercial property schemes across the nation.

We are dedicated to delivering exceptional service, as we believe that every tenant and visitor matters.