Customer Service Manager

4 weeks ago


Hook Hampshire, United Kingdom Office Angels Full time
Customer Service Manager

A leading electronics manufacturer in the UK is seeking a Customer Service Manager to oversee the customer account management team. The successful candidate will be responsible for ensuring customer satisfaction through effective communication and maintaining customer accounts throughout the customer life cycle.

Key Responsibilities:
  • Manage the Customer Account team to ensure excellent customer service
  • Develop growth within designated accounts to meet business objectives
  • Monitor and maintain forecasts of designated accounts to identify potential risks
  • Collaborate with external sales to set sales forecasts and achieve financial targets
  • Identify and implement business improvement opportunities
  • Support quoting, aged debt, and inventory management
  • Present key account information to senior management
Requirements:
  • Extensive experience in customer service within electronics or manufacturing
  • Knowledge of electronics is desirable
  • Excellent communication and interpersonal skills
  • Excellent presentation skills
  • Project management skills
  • Excellent time management skills
  • Flexible and proactive approach
  • Ability to convey a professional image of the company

This is an excellent opportunity for a customer-focused individual to join a well-established company and make a real impact on customer satisfaction.



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