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Customer Support Specialist
2 months ago
We are seeking a highly skilled Mobile Customer Support Engineer to join our clients global innovative team in the digital currency and security technology sector.
This role is critical to ensuring optimal performance of customer systems, maintaining equipment, and providing expert support in your designated area.
Key Responsibilities:- Ensure customer sites are fully operational in line with service agreements.
- Conduct both preventive and corrective maintenance on digital currency systems and security tech.
- Deliver hands-on training to customer operators.
- Manage and maintain site stock, ensuring accurate documentation of work completed.
- Act as the primary liaison between the customer and the Service Manager to guarantee smooth communication and issue resolution.
- Familiarity with systems such as BPS M5/M7, BPS C1, C4, C5, X8, Laurel Note Counters, and Datacard products (preferred but not mandatory).
- Completed Engineering or Electrical apprenticeship, with relevant qualifications.
- CSCS card is advantageous, but not required.
- Prior experience within the Service Industry, particularly in a technical capacity, is advantageous.
- Mobile allowance and Vehicle
- Healthcare
- Pension
- Plus much more
As a Mobile Customer Support Engineer, you will play a key role in maintaining and supporting advanced digital currency and security systems.
