Income Manager

2 weeks ago

Chelmsford, Essex, United Kingdom CHP Full time

We are seeking a highly skilled Income Manager to join our team at CHP, responsible for managing income collection for a patch of mixed tenure households. The successful candidate will play a crucial role in supporting customers to sustain their tenancies.

Key Responsibilities

  • Effectively manage rent, service charge, and debt collection on a mixed tenure patch, including rented homes, homeowners, garage licenses, and commercial properties.
  • Implement the principles of the pre-action protocol for rent arrears recovery, focusing on early contact with customers who fall behind with their rent or service charges.
  • Refer or signpost customers to internal and external services to help maximize benefit entitlement, employment support, debt management, and other tenancy support.
  • Assist customers in accessing DHP, homeless prevention loans, and our internal hardship fund.
  • Where rent arrears cannot be resolved with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings, and representing CHP at court.

Requirements

  • A good general standard of education, demonstrating a good standard of literacy and numeracy.
  • Relevant experience, including experience of rent arrears debt recovery processes.
  • Excellent organizational skills, with the ability to use initiative and take a flexible approach in managing conflicting priorities under pressure.
  • Excellent interpersonal and written communication skills, with the ability to communicate clearly, precisely, and sensitively.
  • A full driving license and access to a vehicle for work purposes.

What We Offer

  • A competitive salary of £36,540 per annum.
  • Learning and development opportunities.
  • A healthcare cash plan.
  • A robust employee reward and recognition program.
  • A free and confidential Employee Assistance Program.
  • The CHP Participate volunteering program.
  • A competitive pension scheme.
  • 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
  • 37 hours per week, with the option to work flexibly by agreement with the line manager, taking account of business need.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.

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