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IT Support Specialist
2 months ago
We are seeking a skilled IT Support professional to join our team at The Agency. As the first point of contact for IT-related issues, you will play a vital role in maintaining and improving our IT systems.
Key Responsibilities- Provide first and second-line IT support, logging and assigning tickets, and escalating urgent calls when necessary.
- Offer hands-on assistance with a wide range of hardware and software issues, ensuring a seamless user experience.
- Configure and manage desktops, laptops, mobile devices, and more using imaging software.
- Diagnose and fix network and VOIP phone issues, as well as manage IT hardware repairs and liaise with suppliers.
- Onboard new staff by setting up user accounts and ensuring their systems are ready to go.
- Maintain and update IT documentation, the IT knowledge base, and systems like SharePoint and Wiki.
- Participate in exciting IT projects and help test new software and hardware.
- Ensure IT security standards are met.
- You're a team player who enjoys working closely with others to solve problems.
- You have a strong attention to detail and excellent communication skills.
- You have a basic understanding of computer hardware and software.
- Customer service is key—you'll be the IT lifeline for the team, so a helpful attitude is a must.
- An IT qualification is a bonus, but not essential if you have the right mindset and experience.
Our client is committed to giving back to the local community and regularly participates in charity events. If you're looking to work for a company that values its people and makes a positive impact, this is the place for you.
Join our team and be part of a company that's as committed to supporting their community as they are to driving innovation.
