Deputy Manager

2 weeks ago


Solihull, Solihull, United Kingdom Topps Tiles Full time

Job Summary:

We are seeking a highly motivated and experienced Deputy Manager to join our team at Topps Tiles. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of dedicated professionals.

Key Responsibilities:

  • Lead a team of sales and customer service professionals to achieve sales targets and exceed customer expectations.
  • Develop and implement sales strategies to drive growth and improve customer engagement.
  • Collaborate with the Branch Manager to set and achieve business objectives, including sales targets and customer satisfaction metrics.
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
  • Manage and maintain a high level of product knowledge to provide expert advice to customers.
  • Contribute to the development and implementation of retail processes and procedures to improve efficiency and customer satisfaction.

Requirements:

  • Proven experience in a supervisory or management role in a retail environment.
  • Strong leadership and team management skills, with the ability to motivate and develop a team of sales and customer service professionals.
  • Excellent customer service and sales skills, with the ability to build strong relationships with customers and colleagues.
  • Knowledge of interior design trends and products, with the ability to provide expert advice to customers.
  • Strong organizational and administrative skills, with the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

  • Experience with stock management and retail processes.
  • Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.


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