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Deputy Manager

2 months ago

Solihull, Solihull, United Kingdom Topps Tiles Full time

Job Summary:

We are seeking a highly motivated and experienced Deputy Manager to join our team at Topps Tiles. As a key member of our management team, you will be responsible for leading a team of dedicated professionals and contributing to the success of our retail environment.

Key Responsibilities:

  • Lead a team of sales and customer service professionals to achieve sales targets and meet key performance indicators (KPIs).
  • Use your product expertise and customer service skills to sell and advise on our tile and associated product ranges to members of the public and trade customers.
  • Represent the Topps Tiles brand and contribute to the profitability and reputation of our stores by leading a team of well-trained professionals with outstanding industry knowledge.
  • Manage stock and inventory levels to ensure optimal sales and customer satisfaction.
  • Develop and implement strategies to improve customer experience and drive sales growth.

Requirements:

  • Proven experience in a supervisory or management role in a retail environment.
  • Strong leadership and team management skills.
  • Excellent customer service and sales skills.
  • Knowledge of interior design trends and products.
  • Strong organizational and administrative skills.

Preferred Skills:

  • Experience with stock management and retail processes.
  • Ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.

About Us:

Topps Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. We are part of the Topps Group, which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler. We are committed to providing our customers with an outstanding shopping experience and to being a great place to work for our employees.