Customer Service Coordinator

3 weeks ago

Chard, Somerset, United Kingdom Vistry Group PLC Full time

Role Overview

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive a high level of support and satisfaction.

Key Responsibilities

  • Provide first-class customer service through assisting customers with their queries and concerns.
  • Work closely with the Customer Services Manager to manage large-scale works and ensure that all customer requests are met.
  • Coordinate the receipt and rectification of remedial work following legal completion/handover.
  • Manage the Customer Service operative's diary on a day-to-day basis.
  • Produce accurate and timely job sheets for sub-contractors.
  • Chase sub-contractors as appropriate to ensure target dates are met.
  • Maintain accurate records of all actions via the IT systems in place.
  • Ensure all records are made available for a contra-charge process to be followed.

Requirements

  • Experience of working within a customer-focused role.
  • Experience of working within the housing industry is essential.
  • Ability to generate professional correspondence unaided.
  • An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills.
  • Attention to detail.
  • A commitment to work as required to meet the needs of the business.
  • Good working knowledge of Excel and Outlook.
  • Good working knowledge of COINS & Keys.
  • Working knowledge of Customer Services Database (Clixifx) and Microsoft Office preferred.
  • Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.
  • Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.
  • Ability to multitask and work under pressure.
  • Team player and supportive of colleagues.
  • Willing to work extra to meet deadlines as and when the business needs require it.

What We Offer

  • Competitive basic salary and annual bonus.
  • Agile working possible (dependent on role).
  • Up to 33 days annual leave plus bank holidays.
  • Private Healthcare.
  • Enhanced maternity, paternity and adoption leave.
  • Competitive contributory pension scheme.
  • Life assurance – 4 x your annual salary.
  • Share incentive schemes.
  • Employee rewards portal with many more benefits...

About Us

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-KM1

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