Customer Service Coordinator

4 weeks ago

Chard, Somerset, United Kingdom Vistry Group PLC Full time

Role Overview

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Vistry Group PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide first-class customer service and support to customers through various channels, including phone, email, and in-person interactions.
  • Co-ordinate the receipt and rectification of remedial works following legal completion/handover.
  • Manage customer service operatives' diaries on a day-to-day basis.
  • Work directly with customer services managers to assist in the management of large-scale works.
  • Consistently and accurately communicate with customers and sub-contractors through to completion of remedial works to the complete satisfaction of the customer.
  • Produce accurate and timely job sheets for sub-contractors.
  • Chase sub-contractors as appropriate to ensure target dates are met.
  • Maintain accurate records of all actions via the IT systems in place.
  • Ensure all records are made available for a contra-charge process to be followed.

Requirements

  • Experience of working within a customer-focused role.
  • Experience of working within the housing industry is essential.
  • Ability to generate professional correspondence unaided.
  • An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisational skills.
  • Attention to detail.
  • A commitment to work as required to meet the needs of the business.
  • Good working knowledge of Excel and Outlook.
  • Good working knowledge of COINS & Keys.
  • Working knowledge of Customer Services Database (Clixifx) and Microsoft Office preferred.
  • Excellent communication skills at all levels with a proven track record of using trouble-shooting and problem-solving skills.
  • Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.
  • Ability to multitask and work under pressure.
  • Team player and supportive of colleagues.

What We Offer

  • Competitive basic salary and annual bonus.
  • Agile working possible (dependent on role).
  • Up to 33 days annual leave plus bank holidays.
  • Private Healthcare.
  • Enhanced maternity, paternity and adoption leave.
  • Competitive contributory pension scheme.
  • Life assurance – 4 x your annual salary.
  • Share incentive schemes.
  • Employee rewards portal with many more benefits...

About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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