Radiology Department Administrator

1 month ago

Southampton, Southampton, United Kingdom Southern Health NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as an Admin Assistant. As a key member of our Radiology department, you will provide comprehensive administration support to ensure the smooth and efficient service of our department.

Key Responsibilities

  • Respond to a high volume of calls and enquiries, providing excellent customer service and ensuring the appropriate action is taken at all times.
  • Communicate with internal and external professionals and organizations, providing accurate and timely information.
  • Prepare and send appointment letters, including preparation guidelines and medication information, to patients.
  • Cancel, amend, and reschedule Radiology imaging sessions and appointments as required, ensuring strict guidelines are followed.
  • Ensure urgent diagnostic reports are escalated to the referrer as soon as possible via email, as instructed by the Consultant Radiologists/Reporting Radiographers.

About Us

Southern Health NHS Foundation Trust is one of the largest Foundation Trusts in the UK, specializing in mental health, adult and child community health, and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people, and adults at risk of abuse and neglect through our 6,500-strong workforce.

We offer a range of benefits, including an amazing pension scheme, generous annual leave, Childcare Choices scheme, and many discounts. We are committed to our staff development, offering bespoke training packages, leadership pathways, and career opportunities.

Requirements

  • 3 GCSEs (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths.
  • Word Processing skills.
  • Good customer relation skills and experience.
  • Previous experience of working in customer service, NHS, or Public Sector.
  • Call Centre environment skills.

What We Offer

We offer a supportive and inclusive work environment, with opportunities for career development and growth. If you are passionate about providing remarkable care and service, and want to make a difference every day, we want to meet you.

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