Cleaning Operations Manager

2 weeks ago


Northampton, Northamptonshire, United Kingdom Thorn Baker Construction Full time
About the Role

We are seeking an experienced Cleaning Operations Manager to join our team at Thorn Baker FM. As a key member of our facilities management team, you will be responsible for leading a team of cleaners and ensuring the delivery of high-quality cleaning services to our clients.

Key Responsibilities
  • Leadership and Management: Provide strategic leadership and effective management of a team of cleaners, ensuring they have the necessary training and resources to deliver excellent service.
  • Service Delivery: Monitor and report on key performance indicators (KPIs) to ensure service level agreements are met, and identify areas for improvement.
  • Client Relationships: Develop and maintain strong relationships with clients, ensuring their expectations are met and exceeded.
  • Financial Management: Manage budgets and financial tracking to ensure services are delivered within agreed budgets and service levels.
  • Health and Safety: Ensure all colleagues are trained in, and adhere to, relevant Health, Safety, and COSHH policies and procedures.
Requirements
  • Experience: Proven experience in a senior supervisory or management role within the soft services industry, ideally within education or multi-site cleaning.
  • Leadership Skills: Strong leadership and management skills, with the ability to motivate and develop a team.
  • Communication Skills: Excellent communication skills, with the ability to liaise and work professionally with clients and staff.
  • Qualifications: Full UK driving license and Enhanced DBS with barring.
What We Offer
  • Opportunities for Growth: Opportunities to grow into the managerial role with training and support provided.
  • Electric Car: Electric car provided and located at site to help you travel in and around the campus.
  • Monthly Benefits: Monthly benefits package.
  • Work Phone: Work phone provided.


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