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Area Cleaning Operations Manager
2 months ago
As an Area Cleaning Manager at Lawrence Cleaning Services, you will be responsible for managing a varied portfolio of around 36 accounts. Your primary goal will be to ensure the service delivery specification is implemented and adhered to.
Key Responsibilities:
- Contract/Site Management: Ensure the service delivery specification is implemented and adhered to.
- Regular client liaison: Plan and implement an auditing programme to monitor standards and client satisfaction in all contracts.
- Client queries and complaints: Ensure all client queries and complaints are dealt with in a timely and effective manner.
- Financial performance: Ensure the financial performance of each contract is being controlled to the budgeted requirements.
- Team management: Manage and mentor the support team within your area.
- Recruitment and training: Recruit, induct, and train new staff.
- Performance monitoring: Monitor and review the performance of staff, and effectively communicate the company's required standards to staff.
- Disciplinary and grievance matters: Resolve any disciplinary or grievance matters in line with company policy and procedure.
Requirements
To be successful in this role, you will need to have:
- A proven track record in cleaning contract management.
- A proven track record of staff management.
- Experience of managing multiple accounts.
- Excellent customer service, communication, and listening skills.
- Strong people management skills.
- Exceptional planning and organisational skills.
- An excellent understanding of H&S requirements.
- The ability to work within agreed budgets.
- Lots of initiative and a positive attitude.
- Excellent rapport building skills with a confident and outgoing personality.
- A good working IT knowledge.
- The ability to work rotating shifts.
About Us
Lawrence Cleaning Services is a forward-thinking, innovative, and professional company that rewards its employees with further training, career progression, and recognition.
We are looking for experienced and highly motivated individuals to join our team in the Northampton area.
If you have the skills, experience, motivation to succeed, and have the core values we require, please apply today.
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