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Customer Service Representative

2 months ago

Orpington, Greater London, United Kingdom Mytime Active Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at our Orpington location. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and upholding the high standards of Mytime Active.

Key Responsibilities:

  • Customer Service: Deal with customers in a friendly and professional manner, ensuring the highest level of customer enjoyment and satisfaction.
  • Lost Property System: Record and administer the lost property system, ensuring that all items are properly logged and returned to their owners.
  • Reception Area: Ensure that all information displayed in the reception area is up-to-date and regularly restocked, maintaining a clean and welcoming environment.
  • Communication: Keep up-to-date with Company and local management communications, including notice boards, handover files, pigeon holes, and e-news.
  • Cash Handling: Operate a cash register accurately, ensuring Mytime Active's cash handling and financial procedures are adhered to.
  • Upselling: Welcome golfers to the site, upsell memberships and benefits of joining Mytime Active GC's, and promote golf retail at every opportunity.
  • Site Operations: Open and close the site on a rota basis, accept deliveries, and store items securely.
  • Safety and Cleaning: Undertake safety inspections and cleaning inspections as required, maintaining a clean and safe working environment.
  • Events and Functions: Supervise the front of house at functions, events, and societies, ensuring a positive experience for our guests.
  • Reporting: Report any defective services, equipment, and facilities to the manager, ensuring prompt resolution and maintenance.
  • Energy Conservation: Help to conserve energy and minimize wastage, adhering to Mytime Active's sustainability policies.
  • Uniform and Appearance: Wear correct clean uniform with name badge, maintaining a professional appearance at all times.
  • Health and Safety: Follow all Health & Safety guidelines that are in place, ensuring a safe working environment for all staff and guests.
  • Training and Development: Attend training sessions and staff meetings as required, staying up-to-date with company policies and procedures.

Requirements:

  • Passion for Golf: Ideally, we would prefer that you have a passion for golf and play regularly, but full training can be provided.
  • Customer Focus: You must be able to provide exceptional customer service, ensuring a positive experience for our guests.
  • Teamwork: You will be working as part of a team, so excellent communication and teamwork skills are essential.
  • Flexibility: You must be flexible and able to work a variety of shifts, including early mornings, evenings, and weekends.

Benefits:

  • Free Access: Free access to Mytime Leisure & Golf for you and your family.
  • Discounts: 25% off food and beverage and free hot drinks.
  • Pension Scheme: NEST pension scheme (eligibility requirements apply).
  • Early Pay: Early pay option, allowing you to withdraw a part of your salary in advance of the pay day.
  • Employee Discounts: Employee discounts on various products and services.