Service Delivery Assistant

4 weeks ago


Taunton, Somerset, United Kingdom Great Western Railway (GWR) Full time
Job Title: Service Delivery Assistant

Join Great Western Railway (GWR) as a Service Delivery Assistant and be part of a team that is transforming the way people think about train travel.

About the Role

We are seeking a highly organized and customer-focused individual to join our dispatch/customer service team at Taunton Station. As a Service Delivery Assistant, you will play a critical role in ensuring the safe and timely dispatch of trains, managing the platform/train interface, and providing excellent customer service.

Key Responsibilities
  • Provide exceptional customer service to our passengers.
  • Manage the platform/train interface to ensure smooth train operations.
  • Report any faults or safety/security issues promptly.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and as part of a team.
  • Good IT skills and ability to learn new systems.
  • Self-motivated and proactive approach to work.
  • Good numeracy and literacy skills.
  • Organizational skills and ability to prioritize tasks.
What We Offer
  • A comprehensive training program to ensure you have the skills and knowledge needed to succeed in the role.
  • A competitive salary and benefits package.
  • The opportunity to work for a leading railway company with a strong commitment to customer service and safety.
  • A supportive and inclusive work environment.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, please submit your application form. You will be required to complete an online situational judgement test and may be invited to a competency-based interview. We are an equal opportunities employer and welcome applications from diverse candidates.



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