Subsurface Software Support Consultant

3 weeks ago

Aberdeen, Aberdeen City, United Kingdom SWORD Full time
Position Overview

SWORD is a prominent provider of technological solutions across the Energy, Public, and Finance sectors, facilitating significant transformational changes for our clients. Our approach combines established technology, specialized teams, and industry expertise to create robust technical infrastructures across various platforms, data, and business applications. We are dedicated to leveraging technology to address business challenges, collaborating closely with our clients to help them achieve their objectives.

Role Summary:

The Subsurface Software Support Consultant will deliver expert assistance for a range of subsurface software applications, including SLB Petrel, Landmark DecisionSpace, Geoteric, and other geological and geophysical tools, as well as reservoir simulation systems like SLB Intersect and RFD Tnavigator. This role is essential for ensuring the seamless operation, troubleshooting, and enhancement of these applications utilized in exploration and production processes. A solid grasp of subsurface workflows, data management, and IT support is crucial for this position.

Key Responsibilities:

  • Offer technical assistance for the entire suite of subsurface software. Address technical challenges, conduct troubleshooting, and minimize downtime for users.
  • Recognize patterns and opportunities in support requests, providing recommendations to maximize improvement impact and business value.
  • Conduct regular maintenance, updates, and upgrades of subsurface and reservoir simulation software to ensure peak performance and security.
  • Support the management and integration of geological, geophysical, and reservoir simulation data within subsurface applications, ensuring data integrity and accessibility.
  • Work collaboratively with subsurface and reservoir engineering teams to comprehend their workflows and pursue enhancements or customizations to boost productivity and efficiency.
  • Engage with software vendors for advanced technical support, patches, and updates. Oversee software licenses and ensure compliance.
  • Provide technical assistance for exploration, production, and reservoir simulation initiatives, including data loading, interpretation, and visualization.
  • Monitor application performance and usage, identifying areas for enhancement and implementing solutions.
  • Facilitate training sessions and develop user documentation to assist geoscientists and engineers in effectively utilizing subsurface and reservoir simulation software.

Qualifications:

The following skills and experience are essential for this role:

  • Experience managing a portfolio of subsurface applications in an Oil & Gas operational context.
  • Strong understanding of subsurface and reservoir simulation workflows and data management practices.
  • Familiarity with subsurface applications, including Petrel and the Landmark suite.
  • Robust technical skills in deploying, managing, and supporting IT applications.
  • Excellent analytical, troubleshooting, and problem-solving abilities.
  • Knowledge of SQL/Oracle database management.
  • Understanding of IT infrastructure, including servers, networks, and storage solutions.
  • Exceptional communication skills and the ability to collaborate with business stakeholders at all levels.
  • Outstanding customer service skills, including identifying, gathering, validating, and fulfilling customer needs.
  • Capability to operate in a complex environment, managing multiple activities simultaneously.
  • Experience applying defined processes and procedures.
  • A positive, proactive attitude.
  • A willingness and eagerness to learn new skills.

Employee Benefits:

At SWORD, our core values and culture emphasize caring for our employees, investing in training and career development, and fostering inclusive teams where everyone is encouraged to contribute to our collective success.

We provide a comprehensive benefits package designed to support your professional growth and enhance your overall quality of life. In addition to a Competitive Salary, you can expect the following as part of our benefits offering:

Personalized Career Development: We create a tailored development plan aligned with your goals and aspirations, offering a variety of learning and development opportunities within a culture that promotes growth.

Flexible Working Arrangements: We offer flexible work options to support your work-life balance. While we cannot guarantee to meet every request, we are eager to discuss your individual preferences to find workable solutions.

Comprehensive Benefits Package: This includes a generous annual leave allowance, enhanced family-friendly benefits, a pension scheme, access to private health, well-being, and insurance programs, an employee assistance program, discounted cash plans, and more.

At SWORD, we are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you do not meet all the criteria but believe you possess some of the relevant skills and experience we seek, we encourage you to apply and highlight your transferable skills and experience. We value diversity in all its forms, appreciating individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If there is anything we can do to make the hiring process more accessible, please inform our talent acquisition team when you apply so we can support any necessary adjustments.

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