IT Support Specialist
4 weeks ago
Permanent Position | Competitive Salary | Full-Time Hours
Role Overview: IT Support Specialist Required
Are you enthusiastic about technology and customer support? Do you excel in a vibrant, fast-moving workplace? We are looking for a committed IT Support Specialist to become a part of our Digital Services team. In this position, you will serve as the approachable representative of our IT Service Desk, assisting users with their technology-related inquiries. Your outstanding communication abilities will be crucial as you address incidents, manage service requests, and provide essential information to our valued clients.
Key Responsibilities:
Efficiently document and route IT incidents to appropriate second-line support services Act as the primary contact for approximately 10,000 users, including staff and key organizational members Provide in-person support at our designated service area, distributing equipment and coordinating appointments with technical experts Record and manage incidents through various channels including phone, in-person interactions, or our Service Management system Collaborate closely with the Service Management Lead to ensure effective operationsDesired Qualifications:
Minimum of GCSE level education or equivalent ITIL Foundation Certificate is a plus Proven experience in a Service Desk role within a busy digital environment Proficient in Microsoft Office and Service Management toolsEssential Skills:
Excellent verbal and written communication skills Ability to work effectively under pressure while maintaining professionalism Strong analytical skills for assessing and directing incidents appropriately Independent worker with a collaborative team spiritWhy Work With Us?
Be part of a culture that prioritizes Customer Service, Analytical Thinking, and Team Collaboration Contribute to a team dedicated to continuous improvement and achieving excellence Experience a role with high levels of customer interaction and the chance to make a significant impact.Benefits:
Competitive salary package Generous leave entitlement with options to buy and sell leave Access to health and wellness services including fast-track physiotherapy and counseling Flexible working arrangements including part-time, remote, and hybrid options Financial perks such as relocation assistance, travel expense advances, and a comprehensive pension scheme-
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