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Resident Support Specialist
2 months ago
We are seeking a skilled and dedicated individual to join our team as a Housing Officer at Hastoe Housing Association Ltd. As a key member of our Housing Team, you will be responsible for delivering high-quality housing services to our residents in a designated area.
Key Responsibilities- Letting and Management: You will be responsible for letting empty homes and managing tenancies, ensuring that our residents receive excellent service and support.
- Community Engagement: You will engage with residents, build strong relationships, and provide guidance and support to help them navigate our services.
- Estate Services and Health and Safety: You will manage estate services, undertake health and safety inspections, and ensure that our properties are well-maintained and safe for our residents.
- Tenancy Management: You will be responsible for managing tenancies, including rent collection, and ensuring that our residents are aware of their responsibilities and obligations.
- Anti-Social Behaviour: You will work to prevent and manage anti-social behaviour, ensuring that our residents feel safe and supported in their homes.
- Previous Experience: You will need previous experience in housing management or a customer service background, with a strong understanding of rent collection processes.
- Skills and Qualities: You will possess excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and other stakeholders.
- Commitment to Customer Service: You will be committed to providing excellent customer service, with a focus on delivering high-quality outcomes for our residents.
- Training and Development: We offer access to training and career development opportunities, helping you to grow and progress in your career.
- Supportive Team Environment: You will join a supportive team environment, with a focus on collaboration and teamwork.
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, including 25 days' annual leave, plus bank holidays and an additional day off.
