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Manchester, United Kingdom House of Fashion Associates Ltd Full time{"title": "Senior CRM Executive", "description": "Job SummaryWe are seeking a highly skilled Senior CRM Executive to join our team at House of Fashion Associates Ltd. As a key member of our marketing department, you will be responsible for delivering our CRM strategy and executing creative campaigns across all CRM channels.Key ResponsibilitiesSupport the...
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Senior CRM Executive
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Manchester, United Kingdom House of Fashion Associates Ltd Full time{"title": "Senior CRM Executive", "description": "Job SummaryWe are seeking a highly skilled Senior CRM Executive to join our team at House of Fashion Associates Ltd. As a key member of our marketing department, you will be responsible for delivering our CRM strategy and executing creative campaigns across all CRM channels.Key ResponsibilitiesSupport the...
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Senior CRM Executive
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Senior CRM Executive Luxury Fashion
2 months ago
We're a global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realize our vision and maintain our leadership in the rapidly evolving global industry.
Life at THG IngenuityTHG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our global end-to-end tech platform consists of three products: THG Commerce, THG Studios, and THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognized brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Why be a Senior CRM Executive at THG?As a Senior CRM Executive, you'll play a key role in executing the CRM strategy for our luxury sites. You'll work closely with marketing teams, trading teams, and the Senior Marketing Manager to deliver bespoke channel plans based on revenue targets and business growth plans.
- Develop and execute CRM strategies to drive continued growth in sales and deliver a great customer experience.
- Collaborate with cross-functional teams to deliver channel plans and ensure alignment with business objectives.
- Act as the key CRM point of contact for your delegated sites, providing expert guidance and support.
- Responsible for briefing, building, and scheduling email marketing communications, SMS, and push app notifications.
- Segment the customer database using in-house CRM tools and analyze campaign performance to identify opportunities for improvement.
To succeed in this role, you'll need:
- At least 2 years of CRM experience.
- Strong analytical skills and comfort using Excel.
- Ability to work in a fast-paced environment and prioritize workload effectively.
- Assertive and proactive with a positive attitude.
- Strong communication and teamwork skills.
Desirable skills include multi-channel experience, understanding of customer data and segmentation, and knowledge of digital marketing channels other than email. Experience with Google Analytics and/or Tableau is also a plus.
THG is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. We're proud to be a Disability Confident Committed employer and strive to make our recruitment process accessible to all candidates.
Please note that due to the high volume of applications, it may take us time to review and consider all applications. We'll respond to every application within 14 days. If you have any specific questions about this or other applications for positions at THG, please contact our Talent team to discuss further.
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