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Reception Area Coordinator

2 months ago

London, Greater London, United Kingdom Aire Ancient Baths Full time

Position Overview:

As a Front Desk Receptionist, you will be an integral part of our hospitality team, responsible for overseeing the reception area and ensuring seamless front desk operations. Your role will involve delivering exceptional customer service while maintaining a welcoming and professional atmosphere.

In this position, you will greet and assist guests upon arrival, manage incoming communications, and respond to inquiries and concerns with a courteous demeanor. Your ability to foster positive guest interactions will contribute to enhancing their overall experience.

We seek a candidate who is genuinely passionate about customer service and possesses the skills to identify sales opportunities, particularly during the check-in process. Comprehensive training will be provided to familiarize you with our extensive range of services and experiences.

You will be part of a vibrant work environment, where teamwork and support are prioritized from day one. This is a unique opportunity to immerse yourself in our exceptional service culture.

Ideal Candidate Profile:

  • Previous experience in the hospitality sector is preferred.
  • Proficiency in English is essential.
  • A strong customer-centric approach and excellent interpersonal abilities are required.
  • Flexibility in scheduling is necessary, as shifts may include evenings, weekends, and holidays.

Benefits Offered:

  • Competitive hourly wage of £13.13.
  • Permanent employment contract.
  • Complimentary coffee in our staff canteen.
  • Special AIRE experience gift on your birthday.
  • 30% discount on all services.
  • Additional compensation for weekend and overtime work.