Reception Supervisor

7 days ago


South West London, United Kingdom GORING HOTEL Full time

About The Goring Hotel

The Goring is a family-owned luxury hotel in London, renowned for its warm and intimate atmosphere, and personalized service. As a Forbes 5-star property, we strive to provide exceptional guest experiences.

The Reception Supervisor Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Reception Supervisor. The successful candidate will be responsible for ensuring that all guests receive the highest levels of customer service throughout their stay.

Key Responsibilities

  • Meet and exceed quality standards to optimize guest satisfaction
  • Motivate and inspire the team to deliver exceptional service
  • Ensure seamless communication and coordination with other departments

Requirements

  • Excellent attention to detail and problem-solving skills
  • Passion for delivering 5-star standards and creating memorable experiences
  • Genuine enthusiasm and a positive outlook
  • Impeccable grooming standards

What We Offer

  • Monthly complimentary wellness appointments
  • Employee Assistance Programme (Hospitality Action)
  • Free meals on duty
  • Uniform provided and laundered
  • Training opportunities and chances to develop and grow
  • £500 refer a friend bonus (after 6 months employment)

Working at The Goring Hotel

We offer a family feel working environment and a range of social activities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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