Spa Operations Coordinator

6 days ago


Tetbury, Gloucestershire, United Kingdom 4Leisure Recruitment Ltd Full time £30,000
Job Summary

We are seeking a highly motivated and experienced Treatment Manager Assistant to join our team at 4Leisure Recruitment Ltd. As a key member of our spa operations team, you will play a vital role in supporting the delivery of exceptional treatments and ensuring the highest standards of customer service.

Key Responsibilities
  • Team Support and Development: Assist in managing a team of therapists, fostering motivation and inspiration to deliver outstanding results.
  • Treatment Delivery: Deliver first-class treatments that exceed guest expectations, ensuring exceptional customer satisfaction and loyalty.
  • Operational Management: Conduct daily team meetings and one-on-one sessions to support team welfare, development, and training, while also managing stock control and driving revenue targets.
Requirements
  • Leadership Experience: Proven leadership skills and experience in motivating a team in a spa or hospitality setting.
  • Revenue Growth: Demonstrated ability to drive revenue targets and maintain high levels of customer satisfaction.
  • Training and Development: Strong training and development background, with a passion for staying up-to-date with industry trends.
  • Organizational Skills: Excellent organization skills and attention to detail for stock control, management, and ordering.
  • Customer Focus: Passion for providing exceptional guest experiences and high standards of service.
Qualifications
  • Beauty Therapy Qualification: NVQ level 3 or equivalent in beauty therapy.
  • Spa Experience: Experience working in a luxury spa environment.
  • Transportation: Own transport required due to remote location.
  • Flexibility: Flexibility to work shifts including weekends.

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