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Hotel Front of House Team Member

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Legoland Full time
About the Role

We are seeking a highly skilled and customer-focused Hotel Front of House Assistant to join our team at the LEGOLAND Windsor Resort. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch service to our valued guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a 5-star experience throughout their stay
  • Manage guest flow, checking tickets, and providing resort information to ensure a smooth and enjoyable experience
  • Assist with luggage handling, escorting guests to their rooms, and directing them to facilities around the hotel
  • Take ownership of booking breakfast, dinner, and swimming sessions for guests, receiving feedback, and escalating as required
Requirements
  • Experience in a Hotel Front of House or Receptionist role
  • Confident in manual handling, with the ability to lift and move guest luggage
  • Flexible approach to working, with the ability to stand for extended periods and work in a fast-paced environment
  • Comfortable using computer-based booking systems, with a willingness to learn and adapt to new technology
  • Passion for delivering excellent service and a passion for the LEGOLAND brand
What We Offer
  • Competitive hourly rate of £7.53-£11.44
  • 40% discount on LEGO sets and products
  • Merlin Magic Pass: 20 free tickets for you, your family, and friends
  • 25% discount in Merlin retail shops and restaurants
  • Fortnightly pay
  • Pro rata holiday allowance
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Free staff parking
  • Ongoing training and development