Mechanical Support Specialist
3 weeks ago
Mechanical Support Specialist - Permanent - Hybrid
This position is primarily accountable for providing mechanical technical assistance to the clients, distributors, and service representatives within the designated operational regions. While the focus is on mechanical engineering, there will also be a necessity to assist with electronic control systems, thus making it a dual-function role. Responsibilities will encompass scheduled maintenance and servicing, as well as urgent breakdown support as needed. The role requires significant travel, often at short notice, and may include requests for travel outside the primary region.
Core Responsibilities:
Technical and Service Support: Deliver both on-site and remote technical assistance. Guide clients as necessary in accordance with product manuals and operational procedures.
Training Delivery: Conduct training sessions for various waterjet systems utilizing presentation materials and practical training experiences. This includes instruction on hydraulic and mechanical systems.
Refurbishment Services: Outline refurbishment needs along with suggested parts replacements and associated costs.
Workshop Maintenance: Ensure compliance with health and safety regulations within the workshop environment. Maintain all tools and equipment in optimal and safe working condition.
Essential Attributes:
Must be responsive, customer-oriented, and possess strong mechanical aptitude; experience with electronic systems is advantageous. Excellent time management and communication skills are essential, including the ability to produce visit reports. A proactive and adaptable approach is required.
Qualifications:
- A recognized engineering apprenticeship or equivalent qualification.
- 3 to 5 years of engineering experience in a manufacturing setting.
- Proficiency in planned preventive maintenance (PPM) and troubleshooting of hydraulic and pneumatic systems on contemporary machinery.
- Familiarity with computer systems.
- Capability to interpret electrical, hydraulic, and pneumatic schematics, along with mechanical and electrical assembly skills, including low voltage PLC and PCB panels.
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