Welfare Support Specialist
7 days ago
Job Summary
We are seeking a skilled and empathetic Welfare Desk Agent to join our team at SGN. As a key member of our operational support team, you will play a vital role in ensuring the well-being and safety of our employees.
Key Responsibilities
- Monitor and support operational colleagues with their welfare requirements, providing timely and effective assistance.
- Make proactive calls to field operatives to ensure their needs are met.
- Escalate complex issues to operational managers, providing clear and concise updates.
- Maintain accurate records of actions taken, ensuring seamless communication and collaboration.
- Perform various administrative tasks to support the team's efficiency.
Requirements
- Excellent telephone manner, with the ability to empathize with employees in need.
- Strong listening skills, with a focus on understanding and addressing concerns.
- Effective communication skills, with the ability to engage with employees and managers alike.
- A high level of accuracy and attention to detail, with proficiency in Microsoft software packages.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer
As a Welfare Desk Agent at SGN, you will have access to our comprehensive training programs, designed to help you develop the skills and knowledge needed to excel in your role. Our team is dedicated to providing a supportive and inclusive work environment, where you can grow and thrive.
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