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Global Operations Manager

2 months ago

London, Greater London, United Kingdom Swissport Full time
About the Role

As a key member of the Swissport team, the Global Operations Manager - Cargo will play a critical role in driving the strategic direction and business plan of our cargo business. With a focus on handling special products, including dangerous goods, this role will ensure that our operational management and global standard processes meet business needs effectively and efficiently, with a strong emphasis on employee and supply chain safety.

Main Responsibilities
  • Drive Standardization and Improvement in Special Products Handling:
    • Act as a Global Process Manager and Subject Matter Expert for special products, including dangerous goods, advising across the global chain of command.
    • Monitor and document industry changes related to special products, incorporating relevant updates into Swissport's operational materials and processes.
    • Manage and enhance network standards for service capturing and billing of special products.
    • Implement network standards and support local Swissport project teams in handling special products.
  • Project Management for Special Products:
    • Oversee business and strategic aspects of key operational projects related to special products, including dangerous goods, such as business cases, functional requirements, development priorities, roll-outs, and change requests.
  • Stakeholder Management:
    • Build and promote Swissport's global standards and processes for special products, including dangerous goods, with stakeholders including headquarters, regional and country management, providers, and customers.
  • Efficiency and Quality Initiatives:
    • Lead projects to automate or centralize services related to special products, creating efficiencies, cost savings, and quality improvements.
  • Representation and Leadership:
    • Represent Swissport Headquarters in multi-functional and multinational teams on start-ups, integration, and interim management assignments, particularly focusing on special products and dangerous goods.
    • Conduct operational audits, business reviews, and improvement projects to enhance efficiency, quality, and safety in the handling of special products and dangerous goods at Swissport locations.
    • Represent Swissport Headquarters in international industry meetings.
Qualifications and Competencies
  • Higher education; a relevant university degree is an advantage.
  • Experience in project management.
  • First-hand experience with the handling of special air cargo and dangerous goods.
  • 5+ years of experience in the aviation industry, specifically in air cargo operations with a focus on special products, including dangerous goods.
  • Intermediate to advanced proficiency with Microsoft Office.
  • Strong analytical and problem-solving skills.
  • Excellent customer orientation and negotiation skills.
  • Professional stakeholder management.
  • Highly self-motivated.
  • Excellent communication skills with the ability to influence diverse audiences.
  • Strong interpersonal skills with a drive for self-improvement.
  • Fluent in English; proficiency in other languages is a plus.
  • Willingness to travel worldwide (up to 20%).
  • Ability to adapt to various cultural and business environments, and manage changing scopes and priorities.