Global Vendor Management Director

7 days ago


London, Greater London, United Kingdom TikTok Full time
Global Vendor Management Director

The TRECO Operations Team at TikTok is seeking an astute Global Vendor Manager who is responsible for the effective management, oversight, and evaluation of regional Business Process Outsourcing (BPO) vendors.

Key Responsibilities:
  • Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements.
  • Analyze performance metrics, implementing corrective measures when needed.
  • Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.
  • Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.
  • Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.
Requirements:
  • Bachelor's degree in Business, Management, Operations, or a related field.
  • Minimum of 5 years of experience in BPO/vendor management or a related role.
  • Proven track record in end-to-end BPO management, including the selection phase, is highly desirable.
  • Strong negotiation and contract management skills.
  • Ability to travel frequently (50% - 70%).


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