Listed Derivatives Client Service Associate

2 weeks ago

London, Greater London, United Kingdom AMS Contingent Full time
About the Role

We are AMS Contingent, a global workforce solutions firm that enables organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Job Summary

We are seeking a skilled Listed Derivatives Client Service Associate to join our team on an initial 4-month contract based in London (hybrid). As a key member of our team, you will be responsible for delivering exceptional client service and support to our clients in the listed derivatives space.

Key Responsibilities
  • Be the primary point of contact for clients and client-related queries from operational teams
  • Develop professional accountability for the delivery of routine activities within the team
  • Apply existing operational policies and procedures, and provide routine advice on their interpretation to the business
  • Ensure client reporting is delivered as expected
  • Follow up and escalate reporting incidents where necessary
  • Communicate to clients on global topics (reporting broadcasts, new product notifications, etc.)
  • Provide demonstrations, training, and account administration for clients on client-facing portals
  • Provide support to Sales and Relationship Management teams on client visits
  • Assist and support client service manager in ad hoc projects
  • Build and strengthen cross-locational team relationship by actively collaborating with team members and participating in weekly team meetings
Requirements
  • Prior experience in a client service role
  • Knowledge of Exchange Traded Derivative products and processes and the ability to translate knowledge and experience into recommendations to improve team operating practices
  • Knowledge of Futures and Options
  • Knowledge of Commodities (desirable)
  • Sound working knowledge of market practices and the policies, procedures, regulations and legislation associated with listed derivatives
  • Intermediate MS Excel skills
  • Good communication skills (both written and verbal)
  • Strong focus on accuracy and attention to detail
  • Stakeholder management skills
  • Excellent analytical and problem-solving skills
  • Ability to handle multiple tasks simultaneously and prioritise independently

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