Business Change Analyst

2 months ago

London, Greater London, United Kingdom ICBC Standard Bank Full time
Job Summary

The Office of the COO supports all Run-The-Bank (RTB) and Change-The-Bank (CTB) functions under the supervision of the Chief Operating Officer (COO). This includes Operations, the Client Management Unit (CMU), Outsourcing Services and Business Change. The Business Change team is responsible for all project/programme activities from project mobilisation to benefits realisation.

Key Responsibilities
  • Analyse, validate and verify & document business and functional requirements, ensuring that requirement documents are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous and verifiable
  • Elicit requirements via workshops, stakeholder interviews, scenario analysis, business process analysis, use cases, workflow analysis, wireframes etc.
  • Assist in enforcement of project deadlines, schedules and methodologies
  • Document and agree the current and target business processes
  • Conduct in-depth gap analysis of the data availability within the organization
  • Effectively communicate and transfer information to the development teams and test teams, where needed.
  • Manage changes to requirements through effective use of change control processes
  • Identify and escalate issues and risks impacting the scope, cost, resources, time or quality of the project deliverables to the Senior Business Analyst or Project Manager on the project.
  • Write clear and concise project documentation including: business requirement documents; functional specifications; data dictionaries; training guides; and test scenarios
  • Define the control framework for the project or initiative that ensures requirements to assure the completeness, accuracy or timeliness are met and integrity in the overall implementation
  • Identify and escalate issues and risks impacting the scope, cost, resources, time or quality of the project deliverables
Requirements
  • Experience in solicitation and documentation of business requirements, consolidation feedback on the same requirement from various stakeholders, to ensure consensus on the solution being delivered
  • Experience of data analysis/business process changes to business teams
  • Strong analytical and problem-solving capabilities
  • Excellent communication skills, both written and verbal
Knowledge, Technical Skills and Expertise
  • Strong data analysis skills
  • Strong business process definition and implementation skills
  • Strong organizational skills
  • Effective time management skills
  • Ability to network and develop relationships (both internal and external)
  • Strong Microsoft Office skills
  • SQL skills (desirable)
Personal Attributes
  • Demonstrates pro-active behaviour
  • Resilience
  • Excellent attention to detail
  • Results-orientated
  • High level of integrity

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