Regional Head of Service North West

3 days ago


Oldham, Oldham, United Kingdom The Guinness Partnership Full time
About the Role

We are seeking a highly experienced and skilled Regional Head of Service to join our team at The Guinness Partnership. As a key member of our leadership team, you will be responsible for delivering exceptional service to our customers in the North West region.

Key Responsibilities:

  • Lead and manage a team of area managers to deliver repairs and empty homes maintenance services.
  • Develop and implement efficient business processes to ensure a safe, reliable, and efficient service delivery.
  • Manage and control complex budgets to ensure value for money.
  • Collaborate with the Commercial Management function to ensure the performance of sub-contractors meets our compliance and health & safety requirements.
  • Provide visible leadership and management to the area teams, fostering a culture of customer satisfaction and employee safety.

About You

To be successful in this role, you will have:

  • Senior leadership and management experience in a repairs, maintenance, or housing sector.
  • Proven experience of leading, managing, and motivating teams to deliver exceptional service.
  • Effective management and control of complex budgets.
  • High level of financial and data literacy.
  • Up-to-date knowledge of current policy issues in the housing sector, best practice service delivery, and built environment issues.
  • Experience of using maintenance and management information systems, extracting and interpreting data.
  • Experience of managing external contractors.
  • Proven ability to provide accurate and clear reports and other communications in writing, face-to-face, or by telephone.
  • Demonstrates the Guinness Behaviours and Leadership and Management Standard.

Essential Qualifications:

  • Repairs, Maintenance, Building, or Engineering professional qualification or membership of a relevant body.


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