Customer Service Representative

1 week ago

ChesterleStreet, Durham, United Kingdom CRAGHOPPERS Full time

About Craghoppers

Craghoppers is a leading retailer of outdoor and leisure clothing, offering a wide range of products that cater to the needs of customers who enjoy exploring the great outdoors.

Job Summary

We are seeking a highly motivated and customer-focused Sales Assistant to join our team in Street. As a Sales Assistant, you will be responsible for delivering exceptional customer service, providing expert advice on our products, and contributing to the overall success of our store.

Key Responsibilities

  • Provide a first-class customer experience, tailored to individual needs
  • Develop and maintain a thorough knowledge of our products, including features and benefits
  • Merchandise and display clothing and accessories in a way that is visually appealing and easy to navigate
  • Work collaboratively with colleagues to achieve sales targets and improve store performance

What We Offer

We offer a competitive starting salary, additional pay increases based on performance, and a range of benefits, including:

  • Brand new kit provided each season to wear in store
  • Up to 70% discount on all Regatta Group brands
  • Fantastic monthly and annual awards to recognize individual and store achievements
  • 28 days annual leave (inclusive of bank holidays & pro-rated for weekly hours)
  • Holiday pay based on your average hours worked
  • Long service awards, including meals and trips away as well as an extra day of annual leave
  • Meaningful internal and external wellbeing initiatives and support available
  • A charity fundraising matching scheme as well as long-standing partnerships with charities such as the Alzheimer's society

Our Culture

We pride ourselves on being a friendly, supportive, and inclusive workplace, where employees from diverse backgrounds come together to create a positive and engaging work environment.

What You'll Need

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • A willingness to learn and develop your skills and knowledge
  • A flexible and adaptable approach to work

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

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