Customer Service Representative

4 days ago


ChesterleStreet, Durham, United Kingdom Boots Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Christmas Customer Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide excellent customer service, answering questions and offering advice on our products and services.
  • Store Operations: Assist with store operations, including maintaining a clean and organized store environment, processing transactions, and handling customer returns and exchanges.
  • Teamwork: Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience for customers.
  • Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Customer Focus: Demonstrate a customer-focused approach, with a passion for delivering exceptional customer service.
  • Teamwork: Be able to work collaboratively as part of a team, with a positive and flexible attitude.
  • Adaptability: Be able to adapt to a fast-paced retail environment, with a willingness to learn and take on new challenges.
What We Offer
  • Competitive Pay: Receive a competitive hourly rate, with opportunities for overtime and bonuses.
  • Benefits Package: Enjoy a comprehensive benefits package, including access to employee discounts, training and development opportunities, and a supportive work environment.


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