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Document Support Specialist
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We are seeking a highly skilled Document & Business Support Specialist to join our team at May & Stephens. As a key member of our support team, you will be responsible for providing administrative support to our directors and senior associates, as well as producing high-quality client documents and reports.
Key Responsibilities:- Provide administrative support to allocated directors/senior associates, including diary management, expense processing, and travel bookings.
- Produce all client documents and reports to a high standard, using company style and formatting.
- Create and amend documents from mark-ups, troubleshoot problem documents, and manage changes to house style.
- Prepare draft emails, proofread documents for quality, and manage the lifecycle of document production through to delivery.
- Creation and ongoing maintenance of document templates, produce reports according to service standards, and support the wider support team with recommendations for improvements to the service offering.
- Manage deadlines, ensure all updates are collated by the client deadline, and ensure the appropriate use of version control.
- Ensure all documents are saved into the DMS, use dictation workflows to transcribe emails, letters, etc., and perform ad hoc tasks delegated by Service Co-Ordinators/PAs.
- Provide support to all operational teams, including CV production, presentations, Visio, HR templates, BD, and DT, and support Digital Transformation with testing Office upgrades and template solutions.
- Previous experience within a similar professional services role, ideally within the same industry.
- Advanced Office 365 skills, particularly Microsoft Word, Excel, and PowerPoint.
- Excellent communication skills and attention to detail.
- Experience working with a document management system (SharePoint would be beneficial).
- Experience using dictation and workflow tools.
- Friendly and approachable, with excellent client service skills.
- Ability to work to deadlines and meet KPIs for document turnaround, with strong organisational skills and ability to multi-task under pressure.
- Fast and accurate typing skills, with Microsoft Office Specialist or equivalent certification beneficial.
