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PDC Team Coordinator

2 months ago

Edinburgh, Edinburgh, United Kingdom Boots Full time

About Boots

Boots is a leading pharmacy-led health and beauty retailer with a strong presence in the UK market. Our purpose is to help our customers achieve their health and beauty goals through a wide range of products and services.

Overview of the Role

The Pharmacy Delivery and Collection Service (PDC) is a critical component of our operations, providing a caring, consistent, efficient, and professional service to our customers. Our teams of drivers are based at hubs and satellite locations, working together to meet the dynamic demands of the service.

Your Responsibilities

  • Work closely with the PDC Manager to deliver PDC operations across your area, ensuring accountability for meeting targets and delivering outstanding customer care.
  • Collaborate with the leadership team to model and implement best practices, driving operational excellence and continuous improvement.
  • Ensure efficient operations, supporting the delivery of key KPIs and targets, and maintaining high standards of customer care.
  • Deliver operation excellence around areas such as vehicle management, KPI reporting, and other processes.
  • Act as an ambassador for Boots and PDC, promoting our values and standards at all times.

Our Ideal Candidate

  • You will have the ability to build constructive and productive relationships with a range of stakeholders, including drivers, customers, and internal teams.
  • You must have good planning skills, attention to detail, and a great knowledge of systems and processes.
  • Good communication and people skills are essential, with the ability to engage and motivate teams.

What's in it for you?

We offer a competitive salary, excellent employee discounts, pension, and 25 days holiday, as well as opportunities for career growth and development within a successful and popular retail brand.