Block Management Administrator

3 days ago

Wokingham, Wokingham, United Kingdom THE LEADERS ROMANS GROUP LIMITED Full time
Job Title: Block Management Administrator

Location: Remote

Brand: Leaders Romans Group

Salary: Competitive Salary Package

Hours: 25 Hours Per week

About Leaders Romans Group

Leaders Romans Group is a national property company that offers tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience.

Job Summary and Key Responsibilities

As a Block Management Administrator, you will provide full administrative and technical support to the Quality Assurance Manager and Head of Quality and Customer Care. Your key responsibilities will include:

  • Providing administrative support to the Quality Assurance Manager and Head of Quality and Customer Care.
  • Carrying out audits on fire safety and Health & Safety for Estate and Block management, including FRA (Fire Risk Assessment Audits), Audit of P1, P2 & P3 actions, Audit of EICR, Legionella, Asbestos, Lift, Electric gate certifications, and Audit of 18m plus building protocols in line with HSE.
  • Completing weekly/monthly monitoring of company protocol adherence, including additional audits when required by the business.
  • Carrying out weekly audits to ensure that each branch complies with the industry's legal requirements, including gas and electrical safety.
  • Providing daily guidance to the branches on legislative queries via the Quality Assurance help line.
  • Keeping the membership of The Property Ombudsman, Rent Smart Wales, and Propertymark up to date, adding/removing members and carrying out bi-monthly audits of members and branch locations.
  • Maintaining the Quality Assurance documents on the intranet and updating where required.
  • Assisting with the management of social media reviews and messages.
  • Keeping updated with legislative changes and notifying Process and Implementation.
  • Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business.
  • Keeping abreast of changes in industry legislation.
Requirements

We are looking for a highly skilled and experienced individual with a strong background in the leasehold block management industry. The ideal candidate will have:

  • A very strong background knowledge of the leasehold block management industry with extensive experience within this field.
  • Must be fully aware of the industry changes to leasehold block management, fire safety act, and compliance.
  • Excellent attention to detail and clear communication skills.
  • Industry qualification holding MTPI preferable.
  • Reporting abilities – able to extract data and prepare meaningful reports within Excel.
  • Very good administrative skills.
  • Confident problem-solving skills, able to handle day-to-day general legal enquiries from the branch staff.
  • Enjoys working as part of a team.
  • Experience of using all Microsoft office programs.
What We Can Offer

We offer a competitive salary package, market-leading training and ongoing professional development, access to a diverse portfolio of properties, and a supportive and collaborative team environment.

We are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

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