Customer Service Centre Supervisor
4 weeks ago
Position Overview: As a Customer Service Centre Supervisor, you will play a pivotal role in our operations, ensuring that our team delivers exceptional service to our clients.
Salary Package: Competitive base salary with performance-related bonuses.
Work Schedule: Full-time, with a structured working week.
Employee Benefits: Comprehensive benefits package including generous paid time off, retirement plan, life insurance, wellness programs, and opportunities for professional development.
About Cubitt & West: We are a leading independent estate agency with a strong presence in the Southeast. Our Customer Service Centre is integral to our success, comprising a dedicated team that handles client inquiries and drives business growth through various services.
Key Responsibilities:
- Manage incoming client calls and provide assistance with their property requirements.
- Identify additional opportunities for clients, including property sales, mortgage referrals, and connections to our lettings and financial services teams.
- Achieve performance targets aligned with our business objectives.
- Collaborate with estate agency teams to facilitate clients' property transactions.
Candidate Profile:
- A genuine passion for assisting others, whether clients or colleagues, and a desire to contribute to their success.
- Strong work ethic, professionalism, and the ability to inspire and motivate your team.
- Confidence and resilience, with a knack for fostering a positive and competitive team environment.
- Outstanding customer service skills, with an excellent telephone demeanor and rapport-building abilities.
- Experience in the estate agency sector, with a background in team management and motivation.
This role offers a unique opportunity to make a significant impact within a company that values its clients and employees alike.
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