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About The Role
Brief OverviewOur Motor Finance Business Support Team is seeking an individual with a background in customer service who can approach tasks methodically, ensuring precision at all times. Do you possess strong administrative, communication, and organizational abilities?
Role Purpose
You will be tasked with the prompt processing of all loan disbursements, new introducer applications, and requests directed to the Business Support division. Your commitment to upholding the department's exceptional customer service standards and maintaining consistent communication with our business introducers is essential. You should demonstrate outstanding administrative, communication, and organizational skills, with a keen eye for detail and the ability to work both accurately and methodically.
This position may require working some unsociable hours on a 6-day rota. Key Responsibilities Understand and contribute to achieving the objectives of the business area Meet personal targets set by the Business Support Manager Provide processing and administrative assistance to Underwriters regarding new business application processing Verify and validate agreements and vehicle documentation for all application payouts, conducting all pre-completion checks, including fraud prevention and anti-money laundering measures prior to fund release Adhere to credit policies and lending guidelines at all times
Ensure data entry is performed with a high level of accuracy, achieving expected call and file audit scores Effectively manage incoming new lending inquiries Complete all tasks in accordance with agreed deadlines and service standards, maintaining high productivity and team collaboration Engage in meetings with open and positive communication Attend training sessions identified for personal and role development Build and maintain professional relationships with external service providers, introducers, and internal stakeholders Uphold and adhere to Paragon's company values
About You
Required Skills Previous experience in a customer service and administrative role Knowledge of relevant regulatory and compliance requirements Strong attention to detail Ability to work collaboratively within a team and independently Clear and concise communication skills at all levels Proficient in MS Office applications Qualifications and ExperiencePrevious experience in a customer service and administrative capacity is essential.
Working Hours
37.5 hours per week on a rota basis, Monday to Thursday from 8:30 AM to 7:00 PM, and Friday from 8:30 AM to 6:00 PM (with a one-hour lunch break). Additionally, you may be required to work one Saturday every six weeks from 10:00 AM to 5:00 PM.
About Us
Paragon Benefits
Generous holiday allowance, including a day off for your birthday Paid community volunteering opportunities Company-wide profit-sharing bonus Pension plan with contributions up to 10% of your annual salary Life assurance and personal accident coverageFlexibility
We promote flexibility in how and where we work to help you achieve a healthier work-life balance. Our hybrid working model allows you to split your week between the office and home.
Inclusivity
We value diversity and are committed to inclusion. We encourage you to bring your whole self to work, as we believe an inclusive workplace benefits everyone, our customers, and our business. Our Equality, Diversity, and Inclusion Network meets regularly to share experiences and ideas to foster a more equitable and diverse workplace.
Employee Voice
We value your perspective, and our People Forum and regular employee surveys ensure that your voice can influence our future.
Wellbeing Support
We offer various resources to support your wellbeing, including a free Employee Assistance Programme and access to our qualified Wellbeing team who can connect you with the help you need.
Professional Development
We want you to reach your full potential. As an Investors in People employer, we will support your learning and development by creating a personalized development plan with your manager.
Join Us
Our employees often highlight that the best aspect of working at Paragon is the people. If you are looking for a dynamic and friendly team with strong values to advance your career, we invite you to consider joining us.
