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Service Operations Coordinator

2 months ago

Preston, United Kingdom Parker Jones Group Ltd Full time

Parker Jones Group Ltd is seeking a dedicated Service Coordinator to enhance our operational efficiency. We specialize in HVAC solutions, particularly in air conditioning systems.


Key Responsibilities:

  • Understand and embody the core values and mission of the company, ensuring these principles are reflected throughout the organization.
  • Oversee the service administration for various service agreements.
  • Handle urgent service requests by assigning the appropriate technician and creating job orders as necessary.
  • Prepare preliminary quotes for any necessary repair work.
  • Manage the on-call schedule and facilitate the transfer of communication devices weekly.
  • Ensure timely receipt of reports, adhering to established deadlines.
  • Maintain, process, and archive internal documents and reports in accordance with company policy.
  • Keep precise and relevant service records, including RAMS, SLA contracts, rates, and procurement documents.
  • Coordinate service engineers' schedules and distribute work orders/job cards to optimize their time management.
  • Ensure timesheets are accurately updated for real-time job tracking.
  • Collaborate with administrative teams to ensure smooth information flow.
  • Utilize company software to generate purchase orders and confirm receipt of goods for invoicing.
  • Manage incoming deliveries and communicate with the service contracts manager.
  • Work with engineers to ensure they have the necessary materials for repairs.
  • Establish new supplier and client accounts as needed.
  • Organize site meetings effectively.
  • Act as the primary administrative contact for the service team, addressing inquiries via phone or written communication, providing information, and referring to colleagues when necessary.
  • Assist in managing the service budget by accurately tracking engineers' workloads.
  • Address miscellaneous queries and tasks as they arise.
  • Provide additional support for administrative tasks to ensure the office operates smoothly.