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Operations Coordinator

7 months ago

Preston, United Kingdom Invincible Drain Care Ltd Full time

Invincible Drain Care Ltd is one of the UK's leading independent plumbing and drainage service providers. We operate across the UK, handling planned and emergency work, and offering a comprehensive solution for all drainage and wastewater plumbing needs.

**About the Operations Coordinator Role**:
An Operations Coordinator plays a vital role in coordinating pre-planned maintenance, emergency, and reactive works on a daily basis. Strong communication with clients, colleagues, and field engineers is crucial, both verbally and remotely.

**Key Responsibilities of the Operations Coordinator**:

- Organise and manage pre-planned maintenance, emergency, and reactive works, prioritising tasks and optimising resources for ensuring efficient diary planning and schedules.
- Process job requests from clients and communicate them to engineers verbally and using our in-house systems.
- Create work schedules and assign engineers based on their abilities and locations.
- Assist in resolving day to day issues that may arise during operations.
- Complete Risk Assessments and Method Statements (RAMS) and adjust them as needed, forwarding them to clients for approval.
- Authorize sub-contractor invoices, ensuring they match purchase orders and agreed-upon changes.
- Provide quotations for unfinished or follow up work.
- Collect all necessary information and documentation for jobs, calculate service charges, and generate customer invoices.
- Act as the initial point of contact for internal and external inquiries.
- Liaise with customers, staff, subcontractors, and professional bodies to ensure timely and satisfactory job completion.
- Order, hire, and return necessary plant equipment, and materials, updating job records with complete details.
- Share responsibility for out of hours call handling as part of the callout rota, processing job requests and keeping clients informed.
- Offer cover for other operational duties when needed.
- Perform any other reasonable tasks within your capabilities.

**Who Are You?**

We are seeking an individual who can effectively support the operations team in day to day diary management for planned work. Ideally, you have:

- Previous experience in creating Risk Assessments and Method Statements (RAMS).
- Strong interpersonal skills to build and maintain work relationships.
- At least 2 years of experience in administration or a similar coordinator role.
- Excellent organizational and communication abilities.
- A good understanding with computer literacy.

**Benefits**:

- Company pension contributions
- Increased holiday entitlement after 5 years of service
- Development and progression opportunities
- Company EAP
- Free parking+

To make sure we have the best people in the right roles, championing quality, diversity and fairness is a top priority, and at IVDC we’re committed to creating a diverse, inclusive, and accessible workplace.

To apply, please submit your CV and a brief cover letter outlining your relevant experience and why you're interested in joining our team.

**Salary**: £23,000.00-£26,500.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person