Service Operations Team Supervisor

4 weeks ago


Watford, Hertfordshire, United Kingdom Addition+ Full time
Position Overview

We are excited to announce an opportunity with Addition+, a prominent player in the FMCG sector, seeking a Service Operations Team Supervisor. This role presents a unique chance to join a well-established organization that excels in Retail and Digital E-commerce, dedicated to enhancing user experiences by ensuring their services/products are readily available online, at any time, and on any device.

What You Will Experience

  • Location: Watford
  • Salary: £40,000 - £50,000
  • Industry: Lottery
  • Employment Type: Permanent

Key Responsibilities of a Service Operations Team Supervisor

  • Develop and execute strategies to enhance deployment efficiency and quality.
  • Guide the team to improve delivery processes and foster communication with external partners.
  • Optimize the Deployment Management System (Site Tracker) for effective retailer engagement.
  • Ensure that the build and testing phases of deployment software are aligned with project timelines.
  • Mentor and cultivate team members with a focus on growth and development.
  • Collaborate with cross-functional teams and oversee deployment planning.
  • Generate progress reports and take responsibility for service delivery outcomes.

Qualifications and Skills Required

  • Proven experience managing successful deployment initiatives from inception to completion.
  • Demonstrated ability to lead small, diverse teams with a range of skills.
  • Track record of achieving KPIs/SLAs through effective team management.
  • Strong background in customer service excellence, emphasizing outstanding service to clients and stakeholders.
  • Experience working collaboratively with both internal and external teams, leveraging external expertise and insights.

What We Offer

  • A fantastic workplace culture.
  • Attractive benefits package.

For more information about this Service Operations Team Supervisor position, please apply below.

At Addition+, we are committed to being an equal opportunity employer and value diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree to be added to the Addition+ mailing list for future relevant job opportunities. You can opt out at any time by contacting one of our consultants.



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