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Hotel Front of House Team Member

2 months ago


Windsor, Windsor and Maidenhead, United Kingdom Legoland Full time
Hotel Front of House Assistant Role

We are seeking a highly skilled and customer-focused Hotel Front of House Assistant to join our team at the LEGOLAND Windsor Resort. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch service to our valued guests.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring a 5-star experience throughout their stay
  • Manage guest flow, checking tickets, and sharing resort knowledge to enhance their visit
  • Assist with luggage handling, escorting guests to their rooms, and directing them to facilities
  • Take ownership of booking breakfast, dinner, and swimming sessions for guests, receiving feedback, and escalating as required
Requirements:
  • Experience in a Hotel Front of House or Receptionist role
  • Confident in manual handling, with the ability to lift and move guest luggage
  • Flexible approach to working, with the ability to stand for extended periods
  • Comfortable using computer-based booking systems, with a willingness to learn our systems
  • Passion for delivering excellent service and a passion for our brand
Benefits:
  • Competitive hourly rate of £7.53 - £11.44
  • 40% discount off LEGO sets and products
  • Merlin Magic Pass: 20 free tickets for you, your family, and friends
  • 25% discount in Merlin retail shops and restaurants
  • Fortnightly pay, pro rata holiday allowance, and private pension scheme
  • Employee assistance program, free staff parking, and ongoing training and development

We are an inclusive and diverse workplace, welcoming applicants from all backgrounds. If you have any questions or require reasonable adjustments, please contact us at .