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Senior IT Support Specialist

2 months ago

Chessington, Greater London, United Kingdom Reed Technology Full time
Job Description

Job Title: Senior IT Support Analyst

Job Summary:

We are seeking a highly skilled and experienced Senior IT Support Analyst to join our team at Reed Technology. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide first- and second-line technical support to clients via phone, email, and remote access.
  • Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other IT equipment.
  • Maintain and support Microsoft operating systems, including Windows 10, and ensure optimal performance and user access.
  • Assist with Office 365 applications and ensure seamless integration with other systems.
  • Respond to support tickets in a timely and efficient manner, escalating complex issues to the appropriate teams as needed.
  • Collaborate with internal teams to resolve technical issues and improve overall IT service delivery.

Requirements:

  • Proven experience in IT support roles, delivering first- and second-line support.
  • Strong knowledge of Microsoft operating systems, including Windows 10.
  • Proficiency with Office 365 applications.
  • Excellent problem-solving skills and a strong customer service orientation.
  • Ability to work independently and manage time effectively.
  • Good communication skills, both written and verbal.

What We Offer:

As a Senior IT Support Analyst at Reed Technology, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.