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Technical Services Manager

3 months ago


Southampton, Southampton, United Kingdom Tesco Full time
About the Position
Responsible for overseeing the Maintenance operations within the Tesco Distribution Centre. Leading a team of approximately 10 skilled technicians specializing in HVAC, Electrical, Mechanical, Building, and Refrigeration. Collaborating effectively with various internal departments and external service providers.

Your Key Responsibilities
Adhering to our Business Code of Conduct while ensuring integrity and diligence in all tasks. Specific responsibilities include:

• Maintaining high standards throughout the facility.

• Prioritizing community, customer, and environmental considerations in all actions.

• Fostering strong relationships and communication with all departments and key stakeholders.

• Participating in management meetings and collaborating daily with Distribution Centre leadership.

• Implementing changes across business areas to enhance performance and productivity.

• Achieving consistent year-on-year improvements in results.

• Leading problem-solving initiatives, identifying critical issues, and developing effective solutions.

• Managing team workload and capacity efficiently.

• Effectively forecasting and managing budgets, maintaining cost awareness.

• Overseeing contractor performance on-site to ensure first-time fixes.

• Collaborating with the broader business to ensure solutions are co-developed and locally owned.

• Developing, mentoring, and coaching a high-performing team, enabling them to excel.

• Utilizing insights to shape strategic initiatives and identify potential opportunities.

• Upholding Health and Safety standards diligently.

• Promoting diversity and inclusion within the team.

• Meeting and exceeding KPIs while implementing improvement plans as necessary.

• Managing escalations effectively.

• Ensuring compliance with all legal and regulatory standards, striving to exceed them where possible.

• Upholding brand standards through team performance, uniform, service, and operational excellence.

Qualifications and Skills Required
Strong communication and stakeholder management abilities Experience leading diverse and remote teams Ability to build internal and external networks Data analysis skills for timely decision-making Financial acumen Proficiency in computer applications - EAM, Office 365 Change management expertise Problem-solving and root cause analysis skills Influencing capabilities Previous experience in Technical and Maintenance Engineering Experience in managing similar scale remote facilities or maintenance operations Proven success in people leadership and development Technical qualifications in HVAC, Electrical, Mechanical, Refrigeration, or Building disciplines
Benefits Offered
At Tesco, we believe in providing our colleagues with a comprehensive benefits package. This includes:
Annual bonus potential of up to 20% of base salary Starting holiday entitlement of 25 days plus a personal day (in addition to Bank holidays) Private medical coverage Retirement savings plan with employer matching contributions Life Assurance equivalent to 5 times contractual pay Generous maternity and adoption leave policies Flexible working arrangements available from day one Access to a 24/7 virtual GP service and Employee Assistance Programme Colleague Clubcard for discounts in-store and online Various colleague deals and discounts on everyday expenses Opportunities for continuous learning and career development
About Tesco
At Tesco Property - Maintenance, our workforce is the cornerstone of our success as a leading retail maintenance provider in the UK. We operate across numerous Tesco locations, delivering exceptional maintenance and engineering solutions. Our commitment to training ensures that our colleagues possess the necessary skills and expertise to work safely and effectively. We foster a culture of competence, motivation, and professionalism, maximizing the support we provide to Tesco stores. Our diverse team of Operations and Maintenance Managers spans the UK, ensuring that we meet the needs of our operations effectively. We are dedicated to creating an inclusive workplace where every colleague feels valued and empowered.