Customer Service Representative
2 months ago
Job Summary
Pertemps Scotland is seeking a highly skilled and experienced Customer Service Administrator to join our team. As a key member of our client's office-based team, you will be responsible for providing exceptional customer service and administrative support.
Key Responsibilities
- Customer Service: Respond to inbound calls from customers, providing timely and effective solutions to their queries and concerns.
- Order Processing: Process customer orders, including quotations and contract management.
- Administrative Support: Maintain accurate and up-to-date spreadsheets, liaise with internal departments and external stakeholders, and produce weekly reports.
- Contract Management: Raise contracts and discuss with customers to ensure seamless delivery of services.
Requirements
- Customer Service Experience: Proven track record in a customer-facing role, with experience in the hire industry an advantage.
- Administrative Skills: Proficient in MS Office packages, including Excel and Word, with strong attention to detail and organizational skills.
- Communication Skills: Effective written and verbal communication skills, with the ability to work effectively under pressure and prioritize workload.
Benefits
- Competitive Salary: £25,000-£26,000 dependent on experience.
- Monday to Friday Shifts: Rotational shifts between 8:45am and 5:30pm.
- Additional Benefits: Great additional benefits, including staff incentives, loyalty holidays, and access to in-house Learning & Development team.
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