Customer Service Representative

2 months ago


Glasgow, Glasgow City, United Kingdom Pertemps Scotland Full time

Job Summary

Pertemps Scotland is seeking a highly skilled and experienced Customer Service Administrator to join our team. As a key member of our client's office-based team, you will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities

  • Customer Service: Respond to inbound calls from customers, providing timely and effective solutions to their queries and concerns.
  • Order Processing: Process customer orders, including quotations and contract management.
  • Administrative Support: Maintain accurate and up-to-date spreadsheets, liaise with internal departments and external stakeholders, and produce weekly reports.
  • Contract Management: Raise contracts and discuss with customers to ensure seamless delivery of services.

Requirements

  • Customer Service Experience: Proven track record in a customer-facing role, with experience in the hire industry an advantage.
  • Administrative Skills: Proficient in MS Office packages, including Excel and Word, with strong attention to detail and organizational skills.
  • Communication Skills: Effective written and verbal communication skills, with the ability to work effectively under pressure and prioritize workload.

Benefits

  • Competitive Salary: £25,000-£26,000 dependent on experience.
  • Monday to Friday Shifts: Rotational shifts between 8:45am and 5:30pm.
  • Additional Benefits: Great additional benefits, including staff incentives, loyalty holidays, and access to in-house Learning & Development team.


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