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Administrative Support Specialist

2 months ago

Bristol, Bristol, United Kingdom Centre for Sustainable Energy Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Project Administrator. As a key member of our operations team, you will provide administrative support to our projects, ensuring that back-office functions are efficient and timely.

Key Responsibilities
  • Administrative Support: Provide administrative support to project managers and key staff, ensuring that administrative tasks are completed to a high standard.
  • Communication: Respond to clients in a respectful and engaging manner, communicate effectively with people at all levels verbally and in writing.
  • Organizational Skills: Maintain admin systems independently and accurately, manage time and a busy workload effectively.
  • Teamwork: Work in a team and identify areas where your skills complement others, take responsibility for your own work and seek support when necessary.
  • Event Coordination: Coordinate events data and bookings across the team, support energy advisors with event preparation.
  • Retrofit Activity: Coordinate retrofit activity with funders, report back on outcomes and queries, manage 8+ retrofit staff diaries and keep them up to date with appointments, cancellations and amendments.
  • Client Support: Record client details, follow HES team guidance documents to assess the help and support needed, ensure to update our client databases and other contact management systems accurately.
  • Training and Development: Support the internal training programme, ensure evaluations are completed and book inductions for new starters.
Requirements
  • Communication Skills: Ability to respond to clients in a respectful and engaging manner, communicate effectively with people at all levels verbally and in writing.
  • Organizational Skills: Highly organized at managing time and a busy workload, maintain admin systems independently and accurately.
  • Teamwork: Ability to work in a team and identify areas where your skills complement others, take responsibility for your own work and seek support when necessary.
  • Technical Skills: Proficient in using administrative systems and software, ability to learn new systems and processes quickly.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including 25 days paid holiday and a generous ethical company pension scheme.
  • Training and Development: We provide training and study time to complete the NEA City & Guilds 6176 in Energy Awareness.
  • Subsidized Bike Purchase: We offer subsidized bike purchase arrangements through the cycle to work scheme.