Director of Operations and Service Development

5 days ago

Beckenham, United Kingdom CityWorx Full time
Job Description

**Job Title:** Director of Operations and Service Development

**Company:** CityWorx

**Location:** [Not Specified]

Job Summary:

We are seeking an experienced and strategic leader to join our team as Director of Operations and Service Development. As a key member of our leadership team, you will be responsible for driving business growth, optimizing service delivery, and achieving occupancy and revenue targets.

Main Responsibilities:

  • Sales, Marketing, and Business Development:
    • Develop and implement sales and marketing strategies to meet occupancy and revenue targets.
    • Engage in customer relationship development with existing and prospective customers to drive business growth.
    • Identify, negotiate, and implement new commercial initiatives with existing and new customers.
    • Own the tender and proposition development process, managing submissions for prospects, supported by bid programme management and other workstream contributors.
    • Manage leads effectively, following the organization's sales and marketing processes to convert inquiries into move-ins.
    • Market our services effectively, utilizing strategic platforms and methods.
  • Operational and Service Development:
    • Oversee the operational management of care services, ensuring they are person-centred, safe, and tailored to meet individual needs.
    • Lead the mobilization of care packages, coordinating with operational and clinical teams to deliver high-quality care.
    • Monitor service performance against set objectives, identifying areas for improvement and implementing necessary changes.
    • Develop and maintain effective communication and collaboration with internal and external stakeholders, including service users, families, and professional contacts.
  • Customer Engagement and Relationship Management:
    • Build and maintain strong relationships with local hospitals, community groups, and other relevant stakeholders to enhance our visibility and generate new business leads.
    • Engage with internal and external specialists to advance clinical engagement with current and prospective customers.
    • Represent us in community events, professional forums, and meetings, acting as an ambassador to promote the organization's services.
  • Strategic Planning and Performance Management:
    • Research, propose, and develop the regional strategy and overall commercial objectives.
    • Define annual and long-term regional objectives and create plans to achieve them, aligning with the broader goals set by the Board.
    • Lead the local management team, ensuring alignment with the regional strategy and commercial objectives, and support local managers in delivering growth, operational excellence, and productivity.
    • Deliver regional performance targets across both financial and non-financial measures, regularly reviewing progress and making adjustments as needed.
  • Service Quality and Compliance:
    • Ensure compliance with CQC's Fundamental Standards of being Safe, Effective, Caring, Responsive, and Well-Led.
    • Lead preparations for CQC inspections, local authority reviews, and internal quality assurance processes.
    • Implement and monitor quality assurance systems, including audits and action plans to address identified areas for improvement.
  • Financial Management:
    • Manage the service budget, ensuring effective deployment of resources within financial parameters set by the provider.
    • Monitor financial performance, prepare regular budget reports, and address variances in income and expenditure.
    • Oversee pricing strategies and financial assessments for new care packages to ensure profitability and sustainability.

Person Specification:

We are looking for a candidate with:

  • QCF Level 5 Diploma in Health and Social Care or equivalent (Essential).
  • Management qualification or relevant management experience (Desirable).
  • Registered Manager's Award (Desirable).

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