Customer Service Liaison
5 days ago
Customer Relations Coordinator
**About the Role**
We are seeking a highly skilled Customer Relations Coordinator to join our dynamic team at Signet Resources. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer experiences and ensuring our customers receive outstanding support and assistance.
**Key Responsibilities**
* Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues in a timely and effective manner.
* Provide product information, guidance, and assistance to customers, ensuring they understand the value and benefits of our offerings.
* Maintain accurate and up-to-date customer records, utilizing our CRM system to ensure seamless communication and issue resolution.
* Collaborate with internal stakeholders to resolve complex customer issues and escalate complaints as necessary.
**What You'll Gain**
* Valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement.
* The chance to work with a global business that values customer satisfaction and has a strong reputation for excellence.
* A 50/50 hybrid split, with a 35-hour week and 1pm finish on Fridays.
* Private healthcare, car scheme, and other benefits.
**Requirements**
* Understanding of FCA regulations and experience in escalating complaints, investigations, and written responses.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
**Join Our Team**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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