Customer Service Liaison

5 days ago


Reading, Reading, United Kingdom Signet Resources Full time

Customer Relations Coordinator

**About the Role**

We are seeking a highly skilled Customer Relations Coordinator to join our dynamic team at Signet Resources. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer experiences and ensuring our customers receive outstanding support and assistance.

**Key Responsibilities**

* Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues in a timely and effective manner.
* Provide product information, guidance, and assistance to customers, ensuring they understand the value and benefits of our offerings.
* Maintain accurate and up-to-date customer records, utilizing our CRM system to ensure seamless communication and issue resolution.
* Collaborate with internal stakeholders to resolve complex customer issues and escalate complaints as necessary.

**What You'll Gain**

* Valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement.
* The chance to work with a global business that values customer satisfaction and has a strong reputation for excellence.
* A 50/50 hybrid split, with a 35-hour week and 1pm finish on Fridays.
* Private healthcare, car scheme, and other benefits.

**Requirements**

* Understanding of FCA regulations and experience in escalating complaints, investigations, and written responses.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

**Join Our Team**

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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