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Customer Service Liaison

2 months ago


Reading, Reading, United Kingdom Signet Resources Full time

Are you passionate about delivering exceptional customer experiences in a fast-paced, global environment? Signet Resources is seeking a skilled Customer Relations Coordinator to join our dynamic team and become an integral part of our success.

As a Customer Relations Coordinator, you will play a pivotal role in ensuring that our customers receive outstanding support and assistance. You will serve as the point of contact for our customers, managing their inquiries, resolving concerns, and exceeding their expectations.

Candidate Requirements:

  • Understanding of regulatory frameworks and experience in escalating complaints, investigations, and written responses.

Responsibilities:

  • Respond promptly and professionally to customer inquiries.
  • Effectively address customer concerns and complaints, striving for first-call resolution and customer satisfaction.
  • Provide product information, guidance, and assistance to customers, ensuring they understand the value and benefits of our offerings.
  • Maintain accurate and up-to-date customer records, ensuring the CRM system is utilized effectively.

You will gain valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement as part of a global business with a strong reputation and a customer-focused culture.

Benefits:

  • Flexible working arrangements with a 50/50 hybrid split.
  • A 35-hour workweek with a 1 pm finish on Fridays.
  • Private healthcare benefits.
  • A car scheme for friends and family.
  • And many more perks